Terms of Service

These Terms of Service ("Terms") are an agreement between OwlThat, based in Louisville, Kentucky ("OwlThat," "we," "us"), and the business that signs up for our service ("you," "Customer"). The "Service" means the OwlThat platform, including the Cortex application, the AI workers we build and operate for you, and the setup work we perform. By using the Service, you agree to these Terms. Where you and OwlThat have signed a separate order form or service agreement, that document controls if it conflicts with these Terms.

1. Your license to use the Service

We grant you a non-exclusive, non-transferable right to use the Service for your internal business operations for as long as your subscription is active. That expressly includes commercial use: the Service exists to do business work on your behalf. You may not resell the Service, use it to build a competing product, or attempt to reverse engineer it.

2. Accounts and authorized users

You are responsible for the people you give access to your Cortex account, for keeping credentials secure, and for the accuracy of the business information (services, pricing, rules, and voice) you approve in your playbook. The AI workers act on the playbook you approve.

3. Fees

Cortex is billed as a flat monthly subscription per business, starting from $250 per month, with plans that can scale as your Cortex support grows. Optional AI phone coverage is available for an additional $75 per month. Your plan price is quoted to you in writing before you commit, and there are no per-message, per-minute, or per-token charges and no automatically billed overage. If your plan needs to change because your workload has permanently grown, we quote the new number in writing before anything changes. Amounts the collections worker recovers on your behalf are yours in full; OwlThat charges no commission or share of recovered funds.

4. Your data stays yours

You own your business data: your contacts, conversations, documents, playbook, and everything the AI workers produce on your behalf. You grant us a limited license to process that data solely to provide the Service. We do not sell your data and we do not use your business data or your customers' communications to train AI models. Our handling of data, including call recording, retention, and subprocessors, is described in our Privacy Policy, which is part of these Terms.

Our marketing website, owlthat.com, is separate from the Service. It uses Google Analytics only for visitors who allow analytics cookies, and nothing from the Service or your business data is ever sent to it. See our Privacy Policy and Cookies Policy, and change your choice at any time with Cookie settings in the site footer.

5. Confidentiality

Each of us will protect the other's non-public information with at least the care we use for our own, and use it only to perform under these Terms. This survives termination.

6. How the AI workers operate

The Service is human-in-the-loop by design: actions that touch money, promises, or your name are held for your approval according to the gates you configure. The AI workers disclose that they are AI, do not give legal, tax, medical, or financial advice, and hand those questions to a human. You are responsible for the rules and playbook you approve, and for complying with the laws that apply to your business, including telephone-recording consent laws in the places you operate if you enable call recording (recording is off unless you turn it on per line, and is disclosed in the call greeting).

7. Acceptable use

You may not use the Service for unlawful purposes, spam, harassment, or deception, or configure it to hide that it is an AI. We may suspend the Service to prevent harm or abuse, and will tell you when we do.

8. Term, termination, and your data at exit

The subscription is month-to-month with no contract term required. You may cancel at any time, and cancellation takes effect at the end of your current billing month; we may end the subscription on 30 days' written notice. On termination we will, at your request, provide an export of your business data in a standard format, and we delete your data from the Service within 30 days of termination except where the law requires us to keep it.

9. Warranties and liability

We warrant that we will provide the Service with reasonable skill and care. Beyond that, the Service is provided "as is"; AI systems can make mistakes, which is exactly why approval gates and audit logs are part of the product. Except for breaches of confidentiality, each side's total liability under these Terms is capped at the fees you paid us in the 12 months before the claim, and neither side is liable for indirect or consequential damages.

10. Governing law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Jefferson County, Kentucky. Our failure to enforce a provision is not a waiver of it.

11. Changes and contact

If we make material changes to these Terms we will notify you and update the date at the top of this page. Questions? Write to info@owlthat.com.